Frequently Asked Questions

Q. How do I check the status of my order?

A. We do our best to ship all orders as quickly as possible. If the items you ordered are in stock, most orders ship the same day or the next business day (please note that we do not ship on Wednesdays, weekends, or holidays). You can check the status of your order anytime online by visiting Order Status. Alternatively, you can contact us directly if you need assistance or have any questions.

Q. What if I can't find what I am looking for?

A. The website carries most of our products however there are items that we may not have listed that you would like to purchase. Please contact us and we would be glad to help you find the product you are searching for.

Q. Can I place Telephone Orders?

A. Of course! Please contact us to place a telephone order by calling our customer service line at 519-601-5901. While we are happy to take phone oders, please note that our website is the most secure method to place orders.

Q. What currency am I paying in?

A. All prices on our website are listed in Canadian Dollars (CAD). If you’re ordering from outside Canada, your payment will still be processed in Canadian Dollars and your bank will conver the amount. Please check with your bank or payment provider for any currency conversion fees or exchange rates that may apply.

Q. What Taxes are added to my order?

A. Sales tax for products ordered are based on the applicable federal and provincial sales tax rate of the location to which the order is being shipped. Taxes will be added during the checkout process.

Orders shipped to:

• Ontario, New Brunswick, Nova Scotia, and Newfoundland and Labrador, and PEI are charged H.S.T.
• All other provinces are charged G.S.T

Orders shipped outside Canada are not charged tax from our website but there may be taxes due when the order clears customs. We are not responsible for taxes that are due when items clear customs.

Q. What are my payment options?

A. We accept Visa, MasterCard, American Express, Visa and Mastercard Debit, and most major credit cards. We also accept Paypal payments.

Q. Do you offer gift certificates?

A. Yes, we do! We offer two types of gift certificates to suit your needs:
Online Gift Certificates: These are available for instant download upon purchase and can be used in our online store.
In-Store Gift Cards: These are physical cards that can be used exclusively in our brick-and-mortar store.

Please note that online gift certificates and in-store gift cards are not interchangeable at this time.

Q. Can I change my order once submitted?

A. We understand that sometimes changes are needed! You can contact us to request changes up until the shipping label has been printed. After that point, we’re unable to modify or cancel orders as they are already in the shipping process. Please reach out as soon as possible if you need to update your order.

Q. Do you charge a Restocking or Cancellation Fee?

A. Our team often begins processing orders within minutes of receiving them to ensure timely fulfilment, which means changes or cancellations can be difficult once an order is placed. Due to an increase in cancellations and re-orders, we may apply a 15% cancellation fee on all cancelled orders or items.
This fee is calculated based on your order subtotal and will be automatically deducted from your refund. It helps cover the administrative time involved in processing and restocking, as well as the cost of fabric or items that may no longer be resellable.
Please note: This fee applies to all cancellations made after an order is placed, unless the cancellation is due to an error on our part.
For returned items, a restocking fee may be added to the order. The Cancellation/restocking fee is based on the 15% of the cost of the return or cancellation value before taxes (not including shipping), and will automatically be deducted from the amount that is refunded to your original payment method.